Privacy Policy for HighlandsBrands.co.ke
HighlandsBrands.co.ke (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website and engage in any services we offer related to agribusiness and exports. By using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information when you interact with our website and services. This includes:
- Contact Information: Name, email address, phone number, and business details.
- Account Information: If you create an account or subscribe to our services, we may collect additional information like shipping address and payment details.
- Transaction Information: When you make a purchase or engage in any transactions with us, we may collect your payment details and purchase history.
- Usage Data: We collect data about how you use our website, such as your IP address, browser type, language preferences, pages viewed, and timestamps.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and gather information about how you use our site.
2. How We Use Your Information
We use your information for the following purposes:
- To Provide Services: To process transactions, fulfill orders, and deliver services related to agribusiness and exports.
- To Communicate with You: To respond to inquiries, send updates, provide customer support, and inform you about changes to our services or terms.
- To Improve Our Website: To analyze site traffic and user behavior to improve our website’s performance and user experience.
- To Comply with Legal Requirements: To fulfill legal obligations or to protect the rights, property, and safety of HighlandsBrands.co.ke, our customers, or the public.
- For Marketing: To send promotional emails, newsletters, or special offers (you can opt out at any time)
3. How We Protect Your Information
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no data transmission over the internet is entirely secure, and we cannot guarantee complete security.
4. Sharing Your Information
We do not sell, rent, or lease your personal information to third parties. We may share your information with trusted third-party service providers for the purpose of:
- Processing Payments: Payment processors for handling transactions.
- Shipping & Delivery: Courier companies for fulfilling orders.
- Legal Compliance: Authorities if required by law.
All third-party providers are required to handle your data securely and only for the purpose of providing services to you.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve the user experience and personalize content. Cookies are small files stored on your device that help us track your preferences and interactions with our site. You can manage your cookie preferences through your browser settings. However, blocking certain cookies may affect the functionality of our website.
6. Your Rights
Depending on your location and applicable law, you may have the following rights:
- Access to Information: The right to request access to the personal information we hold about you.
- Rectification: The right to request corrections to any inaccurate or incomplete information.
- Deletion: The right to request the deletion of your personal information (subject to legal obligations).
- Opt-Out of Marketing: You can opt out of receiving promotional emails by following the unsubscribe link in our communications or contacting us directly.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
8. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. We encourage you to review their privacy policies before submitting any personal information.
9. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will take steps to remove such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Highlands Brands Co. Ltd.
Email: info@highlandsbrands.co.ke
Phone: +254 724 056 699
Address: Airport North Road, Embakasi, Nairobi, Kenya.
By using our website, you agree to the terms of this Privacy Policy.
This Privacy Policy aims to provide transparency regarding your personal data and how it is managed. It is essential that you read and understand the policy before continuing to use our website and services.